Rocketrip, Inc. doing business as Rocketrip('Rocketrip,' 'we', 'us' or 'our') provides this privacy policy with the belief that all users of this Website and customers should understand how we collect, use, retain, transfer and disclose personal information via our Website at www.Rocketrip.com (the 'Website'), the various services offered by Rocketrip and our third party service providers, and the choices you have with regards to that information.

Our users (also 'you' or 'your') may access several features and services on and through the Website, these include creating an account, logging in, using our online booking tool, earning rewards, applying for a job, scheduling a demo, emailing us, downloading a report, scheduling a free travel analysis, contacting us for information, subscribing to email updates, and referring us to a friend (collectively, the 'Services'). Your personal information will include any information which is available to us and may reasonably be used to identify you ('Personal Information'). Personal Information will be collected, received and used by the Services as described in this Privacy Policy. The legal definition of Personal Information depends on your physical location and may include other types of information. Only the definition that applies to your physical location will apply to you under this Privacy Policy.

When you use the Services, you are consenting to the collection, storage, transfer, processing and other uses of your Personal Information for the purposes described in this policy. In some instances, the use of information collected through the Website will be limited to the purpose of providing the service for which our closed user group client ('Client(s)') has engaged Rocketrip; in that case, a separate agreement (the 'Client Agreement') may govern the delivery, access and use of the Website, including the processing of Personal Information and data submitted through Clients. The Client that entered into the Client Agreement with Rocketrip may authorize us to collect, process, and store your Personal Information and associated Client data. If you have any questions about specific Website settings, what information Rocketrip has been authorized by Client to process on your behalf, you may contact the applicable Client administrator or Rocketrip at the contact information in this Privacy Policy.

What happens when this Privacy Policy is changed?

If we decide to change the way we collect or use information, we will update this Privacy Policy to reflect the changes and notify you by updating the 'last modified' date below and posting a notice on the Services.If you use or access any of the Services after this policy is modified, you are bound by any changes to this Privacy Policy. If you do not agree to any changed version of this Privacy Policy, you should not use or access our Services.

This Privacy Policy was last modified on: August 02, 2021.

Personal Information We Collect About You and How We Use It

Information you provide us:

If you choose to use or access any of the Services, you must provide personal information in order to do so including your name, mailing address, email address, telephone number, known traveler identification number, passport number, other contact information, and travel itinerary data. This information is used to: (i) provide login information to the Website and carry out processing functions and the Services Rocketrip has been contracted to provide by its Client, (ii) communicate with you by responding to your requests, comments and questions, (iii) improve the Website, and (iv) perform various account functions provided by Rocketrip. The GDPR legal basis for processing this information is: (a) the legitimate interest in communicating with you and improving the Website, and (b) the contractual obligation to perform the Services.

Email & Email Updates

When you contact us by email we collect your first name, last name and email address in order to respond to your request. When you sign up for email updates, we collect your email address in order to provide updates. When you opt-in to receive promotional emails, we will add you to our list to send you promotional, commercial and informational emails. The GDPR legal basis for processing this information is the legitimate interest in communicating with you and answering your questions.

Tracking Technologies & Cookies

When you visit the Website, we collect your IP address, and we use session 'cookies'-a piece of information stored on your computer — to allow us to uniquely identify your browser while you are logged in and to enable us to process your online transactions. Session cookies also help us confirm your identity and are required in order to log into your account. Users who disable their web browsers' ability to accept cookies will be able to browse the Website but will not be able to access or take advantage of the Services. We also use web beacons to monitor your browsing behavior if you link to another Website. The GDPR legal basis for processing this information is the contractual obligation to the Client to perform the Services.

The Website uses Google Analytics. For more information about Google analytic cookies, please see Google's help pages and privacy policy:

Google’s Privacy Policy

Google Analytics Help pages

Third parties may use cookies, web beacons, and similar technologies to collect or receive information from this Website and elsewhere on the internet. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note that this does not opt you out of being served generic ads.

Refer a Friend

When you refer us to a friend, we collect your friend's first and last name, work email address, telephone number, and company name as well as your name, email address and company name. We use this information to send a one-time email to your friend inviting him or her to visit the Website. We store this information for the sole purpose of sending the one-time email and tracking the success of your referral. Your friend may request that we delete this information by contacting us at privacy@rocketrip.com. The GDPR legal basis for processing this information is your consent.

Job Applications

When you apply for a job, we collect your resume or CV, which may include your name, email address, postal address, telephone number and other information, and we request your phone number and current company. We use this information to assess your qualifications for the job you applied for and to contact you for an interview if we choose to do so. We will retain your information until the job is filled. If you would like us to delete this information, you may request that we do so by contacting us at privacy@rocketrip.com. The GDPR legal basis for processing this information is your consent.

Other Information:

Single Sign-On

You can log into the Website using sign-in services made available to you by the applicable Client or other service providers. These sign-in services will authenticate your identity and provide you the option to share certain Personal Information with us such as your name and email address to log-in to the Website. The GDPR legal basis for processing this information is the contractual obligation to the Client to perform the Services.

Information related to data collected for or received from our Clients and used in providing the Services

The Website enables users to book business travel and earn rewards for doing so. When acting as a service provider, Rocketrip only receives and collects information under the direction of its Clients. The Client Agreement may govern the delivery, access and use of the Website and Services, including the processing of Personal Information and data submitted through Client accounts. The applicable Client (the closed user group of which you are a member) controls the Website and any associated Client data. Client data will be used by Rocketrip in accordance with the Client's instructions, applicable terms of the Client Agreement, this Privacy Policy, and as required by law. Rocketrip acts as the data processor of Client data at the direction of the client, who acts as the data controller. Rocketrip also uses other information in furtherance of our legitimate interests in operating the Services.

If you have any questions about specific Website settings, what information Rocketrip has been authorized by Client to process, or its privacy practices, you may contact the applicable Client administrator. If you no longer wish to have your Personal Information used by one of our Clients that use the Services, please contact your Client administrator. The GDPR legal basis for processing this information is the contractual obligation to the Client to perform the Services.

Rights Related to Your Personal Information

In addition to the lawful transfer, processing and storage of your Personal Information, the GDPR gives certain European Union members additional rights over our use of your Personal Information. Rocketrip respects your control over your information and, in the event that you have provided Personal Information to us in your use of the Website, we will provide you with information about whether we hold any of your personal information as detailed below. You may access, correct, or request deletion of your Personal Information by contacting us at privacy@rocketrip.com. We will respond to your request within a reasonable timeframe.

When acting as a service provider, Rocketrip may have no direct relationship with the individuals whose Personal Information is provided to Rocketrip for processing while providing the Services. An individual who is employed by or maintains a membership with one of our Clients and seeks access to, or who seeks to correct, amend, delete, or object to the processing of their Personal Data should direct the query to their the applicable Client's Rocketrip administrator if they are unable to make the appropriate changes via access to the Website. If the Client request Rocketrip to delete the data, we will respond to their request within 30 business days. If a user contacts us directly with such a request, we will notify the proper Rocketrip Client.

If you are located in the European Economic Area (“EEA”), you have the following rights regarding your Personal Information we control:

Access. You can request details of your Personal Information we hold. We will confirm whether we are processing your Personal Information and we will disclose additional information including the types of Personal Information, the sources it originated from, the purpose and legal basis for the processing, the expected retention period and the safeguards regarding data transfers to non-EEA countries, subject to the limitations set out in applicable laws and regulations. We will provide you free of charge with a copy of your Personal Information but we may charge you a fee to cover our administrative costs if you request further copies of the same information.

Correction. At your request, we will correct incomplete or inaccurate parts of your Personal Information, although we may need to verify the accuracy of the new information provided to us.

Deletion. At your request, we will delete your Personal Information if: (i) it is no longer necessary for us to retain your Personal Information, (ii) you withdraw consent which formed the legal basis for the processing of your Personal Information, (iii) you object to the processing of your Personal Information and there are no overriding legitimate grounds for such processing, (iv) the Personal Information was processed illegally, (v) the Personal Information must be deleted for us to comply with our legal obligations. We will decline your request for deletion if processing of your Personal Information is necessary: (i) for us to comply with our legal obligations, (ii) for the establishment, exercise or defense of legal claims, or (iii) for the performance of a task in the public interest.

Restrict Processing. At your request, we will restrict the processing of your Personal Information if: (i) you dispute the accuracy of your Personal Information, (ii) your Personal Information was processed illegally and you request a limitation on processing rather than the deletion of your Personal Information, (iii) we no longer need to process your Personal Information, but you need your Personal Information in connection with the establishment, exercise or defense of a legal claim, or (iv) you object to the processing of your Personal Information pending verification as to whether an overriding legitimate ground for such processing exists. We may continue to store your Personal Information to the extent required to ensure your request to restrict processing is respected in the future.

Data Portability. At your request, we will provide you free of charge with your Personal Information in a structured, commonly used and machine readable format, if: (i) you provide us with your Personal Information, (ii) the processing of your Personal Information is required for the performance of a contract, or (iii) the processing is carried out by automated means.

Object. Where we rely on our legitimate interests (or that of a third party) to process your Personal Information, you have the right to object to this processing on grounds related to your particular situation if you feel it impacts your fundamental rights and freedoms. We will comply with your request unless we have compelling legitimate grounds for the processing which override your rights and freedoms, or where the processing is in connection with the establishment, exercise or defense of legal claims. We will always comply with your objection to the processing of your Personal Information for direct marketing purposes.

Not to be subject to decisions based solely on automated processing. You will not be subject to decisions with a legal or similarly significant effect (including profiling) that are based solely on the automated processing of your Personal Information, unless you have given us your explicit consent or where they are necessary for the performance of contract with us.

Withdraw consent. You have the right to withdraw consent you may have previously given us at any time. In order to exercise your right to withdraw consent we may ask you for certain identifying information to ensure the security of your Personal Information.

Please contact us at privacy@rocketrip.com to make a request to exercise any of the above rights. We will respond to your request within 30 days or otherwise provide you with reasons for the delay. If we refuse your request we will notify you of the relevant reasons. Typically, we will not charge any fees in connection with the exercise of your rights; however, if your request is manifestly unfounded or excessive (for example, because of its repetitive character) we may charge a reasonable fee, taking into account the administrative costs of dealing with your request.

Kindly note that if you decide to exercise some of your rights, we may be unable to perform the actions necessary to achieve the purposes set out above or you may not be able to use or take full advantage of the Services.

If you are not satisfied with our response, you have the right to complain or seek advice from a supervisory authority and/or bring a claim against us in any court of competent jurisdiction.

How, and With Whom, Your Information Is Shared

Email communications with us:

As part of the Services, we may send you promotional, commercial and informational emails. You may opt out from receipt of these emails and unsubscribe by clicking 'unsubscribe' at the bottom of the emails you receive from us. You have the right to object to the use of your Personal Information for direct marketing purposes, on a going forward basis, by emailing us at privacy@rocketrip.com.

Information shared with the applicable Client:

For users of the Website we disclose information to the applicable Client such as your travel behavior, redemption behavior and year-end redemption reporting for tax purposes.

Information shared with our service providers and Sub-Processors:

We disclose your first and last name and email address to our third party messaging platform to provide user support. We disclose your email address and/or mailing address to our reward redemption partners, for the purposes of reward fulfillment. We may disclose your Personal Information to other third party vendors that enable us to provide the Services including an email service provider to send emails on our behalf and customer support providers (together our 'Sub-Processors'). Some of these Sub-Processors may be based in locations outside the EU. Transfers to Sub-Processors are covered by the provisions in this Privacy Policy regarding notice and choice and the service agreements with our Clients. You hereby consent to our sharing of Personal Information with our Sub-Processors.

Third Party Services

Our Services may contain links to other websites that are independent, are not owned or operated by us, and which may incorporate third party information. These third party websites have separate and independent privacy policies. If you access other websites using the links provided, the operators of these websites may collect information from you, which will be used by them in accordance with their privacy policy and terms of service, which may differ from ours. We therefore have no responsibility or liability for the content and activities of other websites, even if they are linked to our Services. This Privacy Policy does not cover information collected on third party websites. We encourage you to carefully review the privacy policies of any third party websites you access.

Information disclosed pursuant to business transfers:

If our assets are merged with or purchased by a third party, your Personal Information will be transferred to that third party.

Information disclosed for our protection and the protection of others:

We may also release your information when we believe release is appropriate to comply with the law, enforce our Privacy Policies, detect or prevent fraud, security or technical issues, or protect our or others' rights, property, or safety. This includes exchanging information with other companies and organizations for fraud protection and spam/malware prevention. Because our servers that store your information are located in the U.S.A., your information may be available to U.S. government entities or agencies under a lawful court order or other legal process in the U.S.

Information we share with your consent:

Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be able to prevent the sharing of this information. We will share your Personal Information only in the ways that are described in this Privacy Policy.

How long do we retain your information?

When acting as a service provider, we will retain your Personal Information, which we process on behalf of our Clients for as long as needed to provide services to our Client, for as long as your account is active, or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We retain your Personal Information for up to sixty (60) days after your account is closed.

How do we protect your information?

We will take reasonable precautions to protect Personal Information from loss, misuse, unauthorized access, disclosure, alteration and destruction. We follow generally accepted standards to protect the personal information submitted to us, both during transmission and once we receive it. For example, our Services sit on secure servers operated by Amazon Web Services (AWS EC2). We use a method endorsed by the National Institute of Standards and Technology to protect your passwords (PBKDF2 algorithm with a SHA256 hash for password stretching). All of the data transfer is over secure http protocol (https) and we deploy TLS1.2 for transport layer security. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

International transfer of your Personal Information

Given that the Internet operates in a global environment and that, if you operate outside of the United States, transfer of your data is necessary for you to use any of our Services or request information from us, using the Internet to collect and process Personal Information necessarily involves the transmission of data on an international, or cross-border, basis. By accessing any of the Services, and/or communicating with us by email, you acknowledge and voluntarily provide your express consent to our collection, processing and disclosure of your Personal Information in this way, including our disclosure to Sub-Processors and third parties located in the US and other locations outside the EU.

For users who are located outside the United States, Personal Information will be transferred outside of each user's country to the United States where our servers are located and where it will be processed and stored. According to EU data protection authorities, the U.S. does not provide an adequate level of protection for the purpose of providing the Services. We will take all steps reasonably necessary to ensure that Personal Information is treated securely and in accordance with this Privacy Policy in respect of such transfer. By registering for the Website or by accessing any of the Services you voluntarily and expressly agree to such transfer and disclosure.

European Data Privacy

International Transfer of Personal Information: Privacy Shield, and Contractual Terms

Certain European Union residents have additional privacy rights as provided in the GDPR. For such residents, Rocketrip will collect, process, and store your personal information strictly in accordance with the GDPR. The GDPR further governs the transfer of subject personal information from certain European Area countries outside of the European Union. Rocketrip is based in the U.S., the Website and Website servers are hosted in the U.S., and many of Rocketrip's suppliers and Sub-Processors are also based in the U.S. or otherwise outside of the European Union. In providing your Personal Information to Rocketrip, your Personal Information will be sent to the U.S. (or otherwise outside of the European Union). In such cases, Rocketrip will transfer such data in accordance with the GDPR and the following transfer mechanisms:

The EU-U.S. and Swiss-U.S. Privacy Shield Frameworks were designed by the U.S. Department of Commerce, and the European Commission and Swiss Administration, respectively, to provide companies on both sides of the Atlantic with a mechanism to comply with data protection requirements when transferring personal data from the European Union and Switzerland to the United States in support of transatlantic commerce.

Rocketrip complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal information transferred from the European Union and Switzerland to the United States. Rocketrip has certified to the Department of Commerce that it adheres to the Privacy Shield Principles. If there is any conflict between the terms in this Privacy Policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern. To learn more about the Privacy Shield program, and to view our certification, please visit https://www.privacyshield.gov.

Rocketrip is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Rocketrip complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Rocketrip is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

In compliance with the Privacy Shield Principles, Rocketrip commits to resolve complaints about our collection or use of your personal information. European Union and Swiss individuals with inquiries or complaints regarding our Privacy Shield policy should first contact Rocketrip at: privacy@rocketrip.com. Rocketrip commits to cooperate with the panel established by the EU data protection authorities (DPAs) and the Swiss Federal Data Protection and Information Commissioner, as applicable, and comply with the advice given by the panel or Commissioner, as applicable, with regard to data transferred from the EU and Switzerland, as applicable. If you have an unresolved privacy or data use concern that We have not addressed satisfactorily and you are a European Union or Swiss individual, please contact the panel established by the EU data protection authorities (DPAs) or the Swiss Federal Data Protection and Information Commissioner, as applicable. For more information, see Privacy Shield's informative website here.

Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.

Rocketrip may also enter into European Union Model Contractual Clauses, also known as Standard Contractual Clauses, with its Clients to meet the adequacy, privacy, and security requirements for Our Clients that operate in the European Union, and other international transfers of Client data.

California Data Privacy

California residents have certain privacy rights as specified under California law, including the California Consumer Privacy Act of 2018 ('CCPA'). If you are a resident of California, you have the right to know what personal information has been collected about you, and to access that information. You have the right to request deletion of your personal information, though exceptions under the CCPA may allow Rocketrip to retain and use certain personal information notwithstanding your deletion request.

Rocketrip collects various categories of personal information when you or the applicable Client use the Website or Services, including travel itinerary location information and personal information related to your business travel bookings. A more detailed description of the information Rocketrip collects and how we use it is provided above in the sections entitled: Personal Information We Collect About You and How We Use It, Rights Related to Your Personal Information, and How, and With Whom, Your Information Is Shared.

In addition to Our collection of your Personal Information, Rocketrip may engage certain third parties to perform a function or provide services to you on behalf of Rocketrip including hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer and account relationship management, database storage and management, and direct marketing campaigns. Rocketrip may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. Rocketrip requires these third parties to maintain the privacy and security of the Personal Information they process on our behalf.

Rocketrip does not sell your Personal Information when you use the Website or when you use a Service and will not do so in the future without providing you with notice and an opportunity to opt-out of such sale as required by law. Rocketrip does not offer financial incentives associated with the collection, use, or disclosure of your personal information.

Rocketrip will not discriminate against you for exercising any of your CCPA rights. To this end, unless permitted by the CCPA, Rocketrip will not:

Deny you access to the Website or Services;

Charge you a different price or rate for the Website or Services, including the granting of discounts or other incentives;

Provide a different or downgraded Website or Service

Suggest that you may receive a different price or rate for the Website or its Services or a different or downgraded Website or Service;

In certain cases, Rocketrip collects and processes your personal information at the contractual obligation of the applicable Client. In order to respond to a verified request, Rocketrip may be required to provide notice to the applicable Client of your request, and to follow the applicable Client's instructions as they relate to carrying out your request. Rocketrip cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm that the personal information relates to you. Making a verifiable request does not require you to create an account, but we may ask you to verify your request by logging into your account if you have one. We will only use personal information provided by a verifiable consumer request to verify the requestor's identity or authority to make the request.

To exercise your rights under the CCPA please submit a verifiable consumer request to Rocketrip by calling our toll-free number (866) 719-5243, or emailing us at privacy@rocketrip.com. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf may make a verifiable consumer request related to your personal information. You may only make a verifiable consumer request for access to your data twice within a twelve (12) month period. Your verifiable consumer request must: (i) be made by a natural person, (ii) provide sufficient information to allow Rocketrip to reasonably verify your identity and that you are the person about whom we collected personal information, or you are an authorized representative, and (iii) describe your request with sufficient detail that allows Rocketrip to properly understand, evaluate, and respond to your request.

Children’s Privacy

We do not knowingly collect any information from anyone under 13 years of age. The Services are directed to people who are at least 13 years old or older. If you believe your child has provided Personal Information through the Services, please contact us as described below.

If you have complaints, questions, notices, or comments about this Privacy Policy

We are committed to resolving complaints about your privacy and our collection, use, retention, disclosure or transfer of your Personal Information. You always have the right to lodge any concerns or complaints with the appropriate Data Protection Authority in your area. If you have any questions or concerns regarding this Privacy Policy, please notify us of the details via any of the following methods:

By post: Rocketrip, Inc., 14 E 38th St (2nd Fl.), New York, NY 10016, U.S.A.

By email: privacy@rocketrip.com

Agreement Last Updated: August 02, 2021

User Agreement

The Rocketrip websites, mobile applications, membership programs, and services (collectively, the 'Services') are an internet-based travel portal owned or controlled by Rocketrip, Inc. d/b/a Rocketrip, and its affiliates (collectively, 'Rocketrip', 'We', 'Us' or 'Our'), Before using Our services Our users (also 'You' or 'Your') are required to read the user agreement and accept all the terms and conditions listed below (the 'Terms').

Terms And Conditions

These Terms contain a binding arbitration clause and class action waiver that impact Your rights about how to resolve disputes. If You live in the United States, please read it carefully.

These Terms constitute an agreement between Rocketrip and You. By making use of the Services, You agree to be bound by the Terms and Privacy Policy whether or not You avail Yourself of any offerings or services through the Services. If You do not accept these Terms, do not continue to use or access the Services.

Use Of Services

Rocketrip grants You a limited, personal, non-transferable, revocable license to access and use the Services in accordance with the Terms. You acknowledge that Rocketrip your access and use of the Services is conditioned upon Your member sponsor maintaining its subscription to the Services; upon cancellation of the member sponsor's subscription, Your ability to access and use the Services will cease. You may only use the Services to make legitimate reservations or purchases and shall not use the Services for any other purposes, including without limitation, to make any speculative, false or fraudulent reservation or any reservation in anticipation of demand. You shall not make reservation in the name of a fictitious person. You agree that You will not use any device, software or routine that would interfere or be reasonably expected to interfere with the normal working of the Services. You agree that You shall not take any action that imposes a burden or load on Our infrastructure that Rocketrip deems in its sole discretion to be unreasonable or disproportionate to the benefits we obtain from Your use of the Services. You shall be solely liable for any damages resulting from any infringement of copyright, trademark, or other proprietary right, or any other harm resulting from Your use of the Services. Except for the limited rights and licenses expressly granted hereunder, no other license is granted, no other use is permitted, and Rocketrip (and its licensors) shall retain all right, title and interest in and to the Services (including all intellectual property and proprietary rights embodied therein). You shall not take any action inconsistent with such rights. You shall not: (a) use the Services to create any software, documentation or service that is similar to the Services or any documentation provided in connection therewith, (b) disassemble, decompile, reverse engineer or use any other means to attempt to discover any source code of the Services, or otherwise circumvent any technological measure that controls access to the Services, (c) encumber, sublicense, transfer, rent, lease, time-share or use the Services in any service bureau arrangement or otherwise for the benefit of any third party (except as permitted herein), (d) use or allow the transmission, transfer, export, re-export or other transfer of any product, technology or information it obtains or learns pursuant to these Terms (or any direct product thereof) in violation of any export control laws or regulations of the United States or any other relevant jurisdiction, (e) disclose any performance or benchmarking information with respect to the Services to any third party, including without limitation licensors of any services that compete with or provide similar functionality to the Services, (f) reproduce, distribute, manufacture, adapt, create derivative works of, translate, localize, port or otherwise modify the Services or any portion thereof, or (g) permit any third party to engage in any of the foregoing proscribed acts.

Products & Services

Through the Services, Rocketrip advertises, markets, promotes, offers and sells various travel related products on behalf of numerous transport, accommodation and entertainment service providers, including, but not limited to airlines, hotels, car rental companies, vacation rentals, ticket & attraction providers, and cruise line operators (each, a 'Travel Service Provider'). Rocketrip does not own, operate, manage or control these independent Travel Service Providers and is not liable for their acts or omissions. By using the Services, You enter into a binding contractual relationship with Travel Service Provider(s) when making a reservation. Once a reservation has been made, Rocketrip acts as solely an intermediary between You and the Travel Service Provider(s); Rocketrip will transmit the details of Your reservation to the applicable Travel Service Provider and send You an email confirmation detailing Your reservation on behalf of the Travel Service Provider. All bookings are subject to the terms & conditions, and limitations of liability imposed by the Travel Service Provider(s) some of which exclude liability in respect of death, personal injury, delay and loss or damage to baggage. If for any reason, any Travel Service Provider is unable to provide the services for which You have contracted, You any additional travelers understand that Your respective legal recourse is against the specific Travel Service Provider and not Rocketrip. The offerings disclosed on the Services are provided by Travel Service Providers; Travel Service Providers are responsible for updating all rates, prices, fees, availability, travel policies, terms & conditions, and other information displayed through the Services. Rocketrip does not verify whether this information is accurate or complete and will not be held responsible for any inaccurate, misleading or false information provided by Travel Service Provider(s). Rocketrip does not warrant or guarantee the accuracy or completeness of the information provided on the Services. Under no circumstances will Rocketrip be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information. The Services do not recommend or endorse the quality, service level, type or description of any Travel Service Provider or its offerings, unless We specifically state otherwise.

a. Hotels:

While booking a hotel on Our Services please carefully go through the fact sheet in details to ensure that the amenities present satisfy Your requirements. Rocketrip generally updates all these fact sheets however it is dependent on the hotel to provide updated information. Renovation at hotels is normally undertaken at sole discretion of hotels and We are not necessarily informed. In case of any dispute Rocketrip shall not be liable for missing or inaccurate information.

b. Sightseeing:

You have a choice of seat in coach sightseeing and private sightseeing tours. Please choose the same carefully. Panoramic tours do not allow You to stop at the site of the attractions. You will have to follow a schedule. Entrances to attractions are not included in city tours unless specified.

c. Airlines:

You have a choice of full service and low cost airline and seating options. These low cost options may not have all services available on board hence please choose airlines and seating options carefully before booking. You should review the fare rules and also select Your class of travel, since some fares are non-refundable and may result in penalties for changes or cancellations. Fares are not guaranteed until tickets are issued. You will receive an e-mail confirmation once your tickets have been issued. Paper tickets and/or e-tickets will be provided to You, both are valid to travel by the airlines; however certain airlines do not entertain e-tickets. In such cases You will be issued paper tickets. Rocketrip is only an intermediary, hence We cannot be held responsible for any delay or cancellation of flight, or change of route – this is typically a decision made by the airline. You will be subject to all terms and conditions of the applicable airline(s).

If you have any questions about specific Website settings, what information Rocketrip has been authorized by Client to process, or its privacy practices, you may contact the applicable Client administrator. If you no longer wish to have your Personal Information used by one of our Clients that use the Services, please contact your Client administrator. The GDPR legal basis for processing this information is the contractual obligation to the Client to perform the Services.

d. Holidays:

Please refer to inclusions and exclusions carefully before booking. You can customize Your holiday completely on Our Services if Our packages do not meet Your requirements.

e. Rail and Cruises:

Please refer to individual rules applicable against both rail and cruise providers. These rules will be applicable for each transaction made through the Services.Rocketrip is a travel and holiday booking tool. We do not control or operate any airline, neither do We control or own any shipping company, hotel, or transport or any other facility or service mentioned on the Services. We do take care in selecting all available providers but We have no control of their operations. We cannot be held responsible for any lack of service by any independent agency, airline, transport, hotel, or any other service provider.

Baggage

You will have to limit Yourself as per applicable baggage policy of the airlines for the respective class that You have booked. Some airlines may charge fees for checked baggage. Any excess baggage that You carry shall remain Your responsibility. Any loss of baggage by the airlines or the passenger will be the sole responsibility of the airline and the passenger. You must refer to the baggage rules of the individual airlines as the same gets updated from time to time. Please note that additional airport fees and government taxes may not be included in Your ticket prices, these are collected at destination.

Information shared with the applicable Client:

Rocketrip may charge additional fees including: cancellation, change, exchange, mileage, after hours, and card service fees. You acknowledge that by making the payment for the booking that You have accepted the price quoted by Rocketrip.

Booking Conditions

Prices quoted by Rocketrip via the Services are subject to change and will not be confirmed until booking is ticketed by Rocketrip and a confirmation email is sent. Rocketrip always tries to maximize the savings on airfares it sells on behalf of airlines by providing discounts to You.Prices shown are for one adult and are subject to additional charges, including, without limitation: the September 11th Security fee of $2.50 for each flight segment, with a maximum of up to $5.00 per one-way or $10.00 per round-trip; Passenger Facility Charges of up to $18.00, depending on itinerary; Federal Segment Fees of $3.20 per segment; a Travel Facilities Tax of up to $14.00 per round-trip for domestic flights beginning or ending in Alaska or Hawaii; and for International Travel,Foreign and U.S. Government-imposed charges of up to $200.00 per round-trip, depending on routing and destination. A segment is defined as a takeoff and a landing.Taxes and Government Fees Are Additional

Passports and Visa

All individuals travelling internationally must be in possession of a valid passport. Please check that each traveler's passport are valid for 6 months or longer than the intended travel time. It is each traveler's responsibility to ensure that they have valid travel documentation, including but not limited to passports and visas, which meet the requirements of immigration and other government authorities at every departure point and destination. You are responsible for confirming with the United States Department of State or representative government agency of the country to which You are traveling to confirm the requirements for visas and/or other requirements for admission to Your destination. A government issued ID is required for travel within the USA, however depending on the State of departure or arrival, a passport may be required instead of a driver's license.

Health And Insurance

It is advisable that the passenger acquires adequate insurance coverage to secure their life, health, and property. Additionally, for Your protection, Rocketrip encourages the purchase of trip cancellation and travel accident protection. No representation or description of the protection made by Rocketrip to You constitutes a binding assurance or promise about the protection. Rocketrip is not an insurance company and has no responsibility for the submission, payment or adjustment of any insurance claims. Any claims that may fall under the relevant travel protection policy must be submitted to the third-party insurance company identified in the policy. You can purchase trip cancellation and travel accident protection through the Services.

Health Requirement and Restrictions

It is Your responsibility to ensure You are aware of any health requirements and restrictions for Your travel destinations and to ensure that You qualify for travel and carry all necessary vaccination documentation.

Professional Advice

The information provided on the Services is distributed with the understanding that Rocketrip is not providing professional advice of any type. If You have a question requiring professional advice, such as question relating to law, tax or financial planning, please seek the advice of a qualified professional in the relevant field.

Payments

All online payments that happen for any of the offerings booked via the Services are secured by third-party payment systems. Rocketrip does not store the credit card details of any customer in Our database or in any data backup system or retrieval systems. Once You are ready to transact You are transferred to the third-party payment system portal. The card details are captured on the third party payment processor's portal and not Our Services hence We cannot be held responsible for any misuse of credit card whatsoever. If Rocketrip incurs any costs, including attorneys' fees, to recover any payments charged back by a credit card company, You that You will be liable for these costs. If the credit card is declined, You guarantee that You will settle any amounts owing to Rocketrip immediately.

Cancellation and Refunds

Rocketrip charges $35.00 per airline ticket for exchanges (outside of 24 hours from the time of booking); this is in addition to the airlines' exchange fees (the airline rules will be quoted to the You before initiating an exchange). Rocketrip will void a ticket canceled within 24 hours from time of booking, but will retain the original ticketing fee. Any amendment or any changes to a reservation (date change, rerouting) constitutes a cancellation. If, after a booking has been confirmed, You wish to cancel or change Your booking, Rocketrip will make a commercially reasonable effort to satisfy Your request provided written notice is received by Rocketrip. A cancellation will take effect from the date that the written notice is received by Rocketrip. The applicable Travel Service Provider's policy will apply with regard to refunds and cancellations of bookings and reservations. Carefully read such policies prior to booking or making any reservations. In all cases, where Your booking involves a special fee or charges levied by an airline, hotel operator or any other Travel Services Provider, the You will be responsible for all cancellation charges levied by the airline, hotel operator or any other Travel Service Providers. Cancellations incur charges imposed by the airline or tour operator which can be up to 100% of the total fare purchased. Please note that airline/wholesaler refunds can take up to two (2) billing cycles and not all taxes are refundable. Airline tickets are non-refundable once travel has commenced. Where Rocketrip incurs any liability for a cancellation fee or charge for any cancelled booking, You agrees to reimburse Rocketrip for the amount of that fee or charged. Refunds from suppliers will be made only after Rocketrip has received the money from those sources (supplier rules and restrictions will apply).

Price Match Guarantee

If another online booking tool beats Our listed price, We match the price and give $5 more off (the 'Price Match Guarantee') per the rules below:

The Price Match Guarantee offer is applicable only if the cheaper airfare matches exactly each and every element present in itinerary booked with Us, which includes exact date and time of travel, destination name, name of the airline, class of service, specific carrier or provider (including same class of service and refund policy), fare, and other details are the same as the itinerary You booked with Us and still available for booking online. Our Price Match Guarantee offer holds good for the similar product available through another authentic website only. You may not be eligible for refund claim if bookings are done through other websites where the carrier booking details are unknown until after purchase. Additionally, You must fulfill all the criteria as mentioned by the lower price offer (if any), including, without limitation, residency, regional and age-related requirements. The interpretation given by Rocketrip to these rules is final and binding.

How to Notify Rocketrip for a Price Match Guarantee Claim

In order to make a claim under the Price Match Guarantee, You need to provide Us with the details as mentioned below: You must email Us at guarantee@Rocketrip.com along with competitor's offer, name of competitor, and screenshots of flights actually available to be booked from a reputable U.S website within twenty-four (24) hours after Your booking with Rocketrip. This information is collected so that We can verify all the elements of date and time of travel, destination name, name of the airline, class of service, fare and other details are the same as the itinerary You booked with us and available for booking online. We need to verify Your documents to check whether the information provided meets the requirement of Our Price Match Guarantee Policy or not. Furthermore, Our customer service representatives will verify if the lower rate ticket is still available for booking or not at the time You contact us for the refund claim. Once Your refund request is approved, Rocketrip will credit or refund the price difference within approximately 7-10 days.

Verification of Price Match Guarantee Claims

For any claim under Price Match Guarantee, all requests, including receipts, are subject to verification by Rocketrip. We will not entertain any claim where an evidence of a low-cost ticket cannot be independently verified or confirmed by Our customer service personnel. Rocketrip reserves the right to not entertain any request that it believes, in its sole discretion, is the result of a printing or other error or is made fraudulently or in bad faith. After completion of verification, Rocketrip will credit or refund the price difference within approximately 7-10 days.

Rocketrip collects various categories of personal information when you or the applicable Client use the Website or Services, including travel itinerary location information and personal information related to your business travel bookings. A more detailed description of the information Rocketrip collects and how we use it is provided above in the sections entitled: Personal Information We Collect About You and How We Use It, Rights Related to Your Personal Information, and How, and With Whom, Your Information Is Shared.

Changes to the Price Match Guarantee

Rocketrip solely reserves the right in its discretion to modify or discontinue the Price Match Guarantee or to restrict its availability to any person, at any time, for any or no reason, and without prior notice or liability to You. Your eligibility under the Price Match Guarantee is determined by the Terms that are in effect at the time of Your booking. However, if any coupon has already been issued to You, it would not get affected by any change in the Price Match Guarantee offer.

Age & Responsibility

By using the Services, You accept that You alone are responsible for maintaining the confidentiality of Your account information and Your password(s). You agree to accept responsibility for all activities that occur under Your account or password. You represent that You are at least 18 years of age, intend to create binding reciprocal legal obligations, and are capable, ready and willing to discharge any liability You may incur as a result of the use of the Services. You understand that You are financially responsible for all uses of the Services by You and those using Your login information.

Accuracy of Information

Rocketrip does not warrant or guarantee the accuracy or completeness of the information provided on the Services. Under no circumstances will Rocketrip be liable for any loss or direct, indirect, incidental, special or consequential damages caused by reliance on this information.

Changes to the Service

The information on the Services may be changed or updated without notice. Rocketrip may also make improvements and/or changes in the products, services and/or programs described on the Services at any time without notice.

Modifications to these Terms

Rocketrip reserves the right, at its sole discretion, to modify these Terms at any time and without prior written notice to You. If Rocketrip modifies these Terms, We will update the 'Agreement Last Updated' date at the top of this page. By continuing to access or use the Services after We have posted a modification, You are indicating that You agree to be bound by the modified terms. If the modified terms are not acceptable to You, Your only recourse is to cease using the Services.

Confidentiality

Information concerning Rocketrip and its travel subsidiaries, their employees, customers, agents, suppliers, franchisees, affiliates or others on whom data is collected, stored, or processed is the property of Rocketrip and is confidential except for the necessary disclosures required by law.

Use of Communication Service

The Services may contain services such as email, chat, bulletin board services, blogs, reviews, surveys, information related to various tourist spots, news groups, forums, communities, personal web pages, calendars, and/or other message (collectively, 'Communication Services') You agree to use the Communication Services only to post, send and receive messages and material that are proper and related to the particular Communication Service. By way of example, and not as a limitation, You agree that when using a Communication Service, You will not:

• Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
• Publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information.
• Upload files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless You own or control the rights thereto or have received all necessary consents.
• Upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of another's computer.
• Advertise or offer to sell or buy any goods or services for any business purpose, unless such Communication Service specifically allows such messages.
• Conduct or forward surveys, contests, pyramid schemes or chain letters.
• Download any file posted by another user of a Communication Service that You know, or reasonably should know, cannot be legally distributed in such manner.
• Falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded.
• Violate any code of conduct or other guidelines, which may be applicable for or to any particular Communication Service.
• Violate any applicable laws or regulations for the time being in force in or outside United States of America.
• Violate any of these Terms or any other Terms and conditions for the use of the Services contained elsewhere herein.

You should take particular care while disclosing any identifying information in any Communication Service, which may be identifiable.

Rocketrip has no obligation to monitor the Communication Services. However, We reserve the right to review materials posted to a Communication Service and to remove any materials in its sole discretion. Rocketrip reserves the right to terminate Your access to any or all of the Communication Services at any time without notice for any reason whatsoever.

Rocketrip reserves the right at all times to disclose any information as necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in Our sole discretion.

Rocketrip does not control or endorse the content, messages or information found in any Communication Service and, therefore, specifically disclaims any liability or responsibility whatsoever with regard to the Communication Services and any actions resulting from the user's participation in any Communication Service.Materials uploaded to a Communication Service may be subject to posted limitations on usage, reproduction and/or dissemination; You are responsible for keeping Yourself updated of and adhering to such limitations if You download the materials.

Proprietary Rights

Rocketrip may provide the user with content such as sound, photographs, graphics, video or other material contained in sponsor advertisements or information. This material may be protected by copyrights, trademarks, or other intellectual property rights and laws. You may use this material only as expressly authorized by Rocketrip and shall not copy, transmit or create derivative works of such material without express authorization.

You acknowledge and agree that You shall not upload, post, reproduce, or distribute any content on or through the Services that is protected by copyright or other proprietary right of a third party, without obtaining the permission of the owner of such right. Any copyrighted or other proprietary content distributed with the consent of the owner must contain the appropriate copyright or other proprietary rights notice. The unauthorized submission or distribution of copyrighted or other proprietary content is illegal and could subject the user to personal liability or criminal prosecution.

Links to Other Websites

The Services may contain links or connections to third-party websites or services that are not owned or controlled by Rocketrip. When You access third-party websites or use third-party services, You accept that there are risks in doing so, and that Rocketrip is not responsible for such risks.

Passwords

You are responsible for the acts or omissions of any person who accesses the Services using passwords provided to or created by You. You agree to immediately notify Rocketrip of any unauthorized use of the Service or any other breach of security known to You.

Security Warnings

It is up to You to take precautions to ensure that whatever You select for Your use is free of such items as viruses, worms, Trojan horses, malicious codes and other items of a destructive nature. In no event will Rocketrip be liable to any party for any loss or direct, indirect, incidental, special or consequential damages caused by use of the Services, or any other hyperlinked or interfaced website or due to accessing data residing on third party servers not belonging to Rocketrip.

Enforceability Of These Provisions

Should any of these Terms be held invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not affect any other part of these Terms, and in such event, such provision shall be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions. Provisions not otherwise held invalid shall remain in full force and effect.

Indemnity

You agree to indemnify and hold the Rocketrip Parties harmless from and against any and all claims, liabilities, damages (actual and consequential), losses and expenses (including attorneys' fees) arising from or in any way related to any claims relating to (a) Your use of the Services, and (b) Your violation of the Terms.

Assignment

You may not assign, delegate or transfer the Terms or Your rights or obligations hereunder, or Your account, in any way (by operation of law or otherwise) without Rocketrip's prior written consent. We may transfer, assign, or delegate these Terms and Our rights and obligations without consent

Governing Law and Dispute Resolution

The laws of the State of New York, United States of America, shall govern these Terms without regard to any conflicts of law principles. In the event of any problem, claim, or dispute of whatever nature, arising under these Terms, performance, any offerings, services or the Services, such dispute shall be settled through good faith negotiation among the parties. In case such dispute can not be resolved by negotiation within 30 days You agree that such dispute will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and You and We hereby expressly waive trial by jury. Discovery and rights to appeal in arbitration are generally more limited than in a lawsuit, and other rights that You and We may have in court may not be available in arbitration. As an alternative, You or We may bring a claim in small claims court, if permitted by that court's rules. You may bring claims only on Your own behalf. Neither You nor We will participate in a class action or class-wide arbitration for any claims covered by this agreement to arbitrate. You are giving up Your right to participate as a class representative or class member on any class claim You may have against Us including any right to class arbitration or any consolidation of individual arbitrations.

Injunctive Relief

You acknowledge that a violation or attempted violation of any of these Terms may cause such damage to Rocketrip as will be irreparable, the exact amount of which would be difficult to ascertain and for which there will be no adequate remedy at law. Accordingly, You agree that Rocketrip shall be entitled as a matter of right to an injunction issued by any court of competent jurisdiction, restraining such violation or attempted violation of these Terms and conditions by You, or Your affiliates, partners, or agents, as well as recover from You any and all costs and expenses sustained or incurred by Rocketrip in obtaining such an injunction, including, without limitation, reasonable attorney's fees. You agree that no bond or other security shall be required in connection with such injunction.

Privacy Policy

You have read the Rocketrip Privacy Policy, the terms of which are incorporated herein, and agree that the terms of such policy are reasonable. You consent to the use of Your personal information by Rocketrip and/or its third party providers and distributors in accordance with the terms of and for the purposes set forth in the Rocketrip Privacy Policy. Rocketrip prompts all its users to register at one point in time. The details captured during registration are purely to provide better service in future. Rocketrip will not be sharing these details with any other third party except as set forth herein or within Our Privacy Policy.

Termination

Rocketrip may terminate these Terms and/or the provision of any of the services at any time for any reason, including any improper use of the Services or Your failure to comply with these Terms. Such termination shall not affect any right to relief to which Rocketrip and its third party providers and distributors may be entitled, at law or in equity. Upon termination of these Terms, all rights granted to You will terminate and revert to Rocketrip and its third party providers or distributors, as applicable

Taxes and Fees

In addition to airlines cost and fees, Rocketrip may charge a service fee for any service rendered over the Phone. All fees charged by Rocketrip are charged on a per passenger basis and are non - refundable.

Warranty; Disclaimer

Rocketrip, and its officers, directors, members, employees, consultants, contract employees, representatives and agents, and each of their respective successors and assigns (Rocketrip and all such parties together, the 'Rocketrip Parties') make no representations or warranties concerning the Services, its offerings or services, including without limitation regarding any materials displayed or performed or available on or through the Services, including, but not limited to, text, graphics, data, articles, photos, images, illustrations, and Communication Services content (all of the foregoing, the 'Content'), contained in or accessed through the Services, and the Rocketrip Parties will not be responsible or liable for the accuracy, copyright compliance, legality, or decency of material contained in or accessed through the Services or any claims, actions, suits procedures, costs, expenses, damages or liabilities arising out of use of, or in any way related to Your participation in, the Services. The Rocketrip Parties make no representations or warranties regarding suggestions or recommendations of services or products offered or purchased through or in connection with the Services. THE SERVICES AND CONTENT ARE PROVIDED BY Rocketrip (AND ITS LICENSORS AND SUPPLIERS) ON AN 'AS-IS' BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

Limitation of Liability

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (INCLUDING, WITHOUT LIMITATION, TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE) SHALL ANY OF THE Rocketrip PARTIES BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR (A) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, ACCURACY OF RESULTS, OR COMPUTER FAILURE OR MALFUNCTION, (B) ANY SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, (C) ANY AMOUNT, IN THE AGGREGATE, IN EXCESS OF ONE-HUNDRED ($100) DOLLARS OR (D) ANY MATTER BEYOND OUR REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL OR CERTAIN OTHER DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSIONS MAY NOT APPLY TO YOU.

Miscellaneous

You and Rocketrip agree that these Terms are the complete and exclusive statement of the mutual understanding between You and Rocketrip, and that these Terms supersede and cancel all previous written and oral agreements, communications and other understandings relating to the subject matter of these Terms. You hereby acknowledge and agree that You are not an employee, agent, partner, or joint venture of Rocketrip, and You do not have any authority of any kind to bind Rocketrip in any respect whatsoever.